About telus billing support
About telus billing support
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• At this time, I experience I am currently being misled and mistreated. Even with various calls and escalations, I continue to would not have clarity on my discount rates or a fair resolution to my fears.
Was the chief and The key reason why I happen to be a faithful Telus custiomer For some time. But This really is about to alter!!
It is currently been two months and my issue Using the billing hasn't been settled , I are actually customer Telus for more than 20 years and this customer service is horrendous! I questioned to talk to supervisor lots of persistently remaining. She mentioned she would Additionally they wanted me to Visit the retail outlet in which I fall the telephone off and purchased the mobile phone when I advised her I did it all on the internet she didn’t believe me? The cellular phone I gained the box was opened and there was no physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go right down to The shop to have why was my box open up? Why wasn’t my box sealed? Mobile phone drop batteries is incredibly pretty slow like my aged cell phone was way much better than this factor. I feel they gave me a outdated mobile phone is the way in which they address customers with extensive since they reward loyalty ?!!!
Have you experimented with using the online Chat? Go online to My TELUS and also the the Chat icon will probably be for the lessen right of the window. Reply the questions about what type of support you will need then retain replying to the bot with "I want to speak to an individual" until the bot provides up and passes the Chat to anyone.
You can only modify it. I waited for an hour or so about the mobile phone to talk to a human. He was practical, but needed to redirect me to another person. I had been then on maintain for another hour. They provided me an even better offer, but it was not what was presented online. All those deals are for new customers. Being a faithful customer I would have to fork out $seventy eight when compared with $sixty for any new customer, for your service I preferred.
I am requesting a transparent breakdown of my contract, which includes all relevant savings, and a good resolution to the issues I’ve expert. Moreover, I request that someone assessment the decision recordings to understand the bad treatment method I obtained from numerous Telus customer service brokers.
Payment impacting improvements will require a cellphone contact but before carrying out that, Have you ever attempted the payment arrangement selections on-line?
I am instructed to speak to Loyalty and determination and nonetheless having no in which. I have managed to talk to 2 people that referred to as on their own managers in the Philippines, who couldn't aid me.
The TELUS team acknowledges that our do the job spans several Territories and Treaty areas and we've been grateful for the normal Understanding Keepers and Elders that are with us nowadays, individuals who have gone right before us as well as youth that encourage us.
Telus has tousled on my bill several instances inside the pastfew months. Not too long ago by charging me 3 periods to get a carry it back which was now returned. Then chose to go on and transform 3 of my plans by themselves. To start with agent I spoke to was fantastic and tried out hard to correct The problem. He even contacted loyalty to help. They never ever known as. I made an effort to call myself and was hold forever so I hung up. Experimented with another agent he explained he would transfer me to loyalty than proceeded to get upset because I would not make it possible for him to finish the decision when he mentioned he couldn't transfer me.
Thank you for the focus to this make a difference. I sit up for a prompt and satisfactory resolution.
I would like a contact from a person who has some conclusion producing power on how I am able to close my accounts and be accomplished with Telus.
Be aware: if The subject just isn't but included by TELUS Expert Messaging, You will be supplied that has a callback selection.
The TELUS workforce acknowledges that our work spans many Territories and Treaty areas and we've been grateful for the traditional Awareness Keepers and Elders who're with us now, all those who have gone ahead of us and the youth that inspire us.
The TELUS workforce acknowledges that our operate spans lots of Territories and Treaty locations and we've been grateful for the traditional Information Keepers and Elders who're with us right now, all those who have absent just before us and also the youth that encourage us.